Privacy Policy

We act as a Data Fiduciary under the Digital Personal Data Protection Act, 2023 (DPDP Act) of India and as a Controller under the General Data Protection Regulation (GDPR) of the European Union for personal data collected through this Website.

Personal Data You Provide:

• Name – to identify you and address your enquiry
• Email Address – to respond to your enquiry
• Company Name (optional) – to understand your business context
• Subject – to route your enquiry appropriately
• Message – to understand and address your requirements

Technical Data Collected Automatically:

• IP address
• Browser type and version
• Operating system
• Pages visited and timestamps
• Referring website URL

This technical data is collected through server logs and is used for website security, performance monitoring, and analytics.

Your data is transmitted directly from your browser to our server using HTTPS encryption. We do not use third-party form-processing services, embedded forms, or external data collectors.

• To respond to your enquiry, quote request, or support needs
• To communicate with you regarding your submitted enquiry
• To maintain records of business communications
• To improve our website and services based on usage patterns
• To comply with legal and regulatory obligations

We do not use your personal data for automated decision-making or profiling.

Under the DPDP Act, 2023 (India):

• Consent – by submitting the contact form, you provide your consent for us to process your personal data for the purposes stated in this policy
• You have the right to withdraw your consent at any time

Under the GDPR (European Union):

• Legitimate Interest (Article 6(1)(f)) – processing is necessary for our legitimate interest in responding to business enquiries and maintaining customer relationships
• Pre-contractual measures (Article 6(1)(b)) – if your enquiry relates to potential supply of goods or services

Service Provider:

• Hostinger International Ltd. — email/mailbox provider (smtp.hostinger.com)
• Purpose: transmitting contact form submissions to our email inbox
• Location: operates globally; data may transit through servers worldwide
• Safeguards: TLS encryption in transit; mailbox access restricted to authorised personnel

We do not share your data with any other third parties unless required by law.

We ensure appropriate safeguards are in place for such transfers through:

• The DPDP Act's cross-border transfer provisions
• Standard Contractual Clauses (SCCs) for GDPR compliance
• Data Protection Framework (DPF) certification

By submitting your personal data, you acknowledge this transfer arrangement.

• Enquiries that do not result in a business relationship: 12 months from the date of last communication
• Enquiries that lead to a business relationship: retained for 8 years from the end of the financial year as required under Indian tax laws
• Server logs: 90 days

When retention periods expire, your personal data will be securely deleted or anonymised.

Security Measures:

• HTTPS/TLS encryption for all data transmitted via the contact form
• Access to email accounts containing personal data is restricted to authorised personnel only
• Regular security assessments of our website and infrastructure
• Mailbox-level security features (spam filtering, encryption at rest, access controls)

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure.

Under the DPDP Act, 2023 (India):

• Right to Access – request confirmation of whether we process your data and obtain a summary
• Right to Correction – request correction of inaccurate or incomplete data
• Right to Erasure – request deletion of your data (subject to legal retention requirements)
• Right to Grievance Redressal – lodge a complaint with our Grievance Officer
• Right to Withdraw Consent – withdraw your consent at any time
• Right to Nominate – nominate a person to exercise your rights in the event of incapacity or death

Under the GDPR (European Union):

• Right of Access (Article 15) – obtain confirmation and copy of your data
• Right to Rectification (Article 16) – correct inaccurate data
• Right to Erasure (Article 17) – request deletion ("right to be forgotten")
• Right to Restriction (Article 18) – restrict processing
• Right to Data Portability (Article 20) – receive your data in a structured format
• Right to Object (Article 21) – object to processing based on legitimate interests

To exercise any of these rights, please contact our Grievance Officer using the details in Section 15.

You may withdraw your consent at any time by contacting our Grievance Officer. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal. However, if you withdraw consent, we may not be able to respond to your enquiry or provide the requested information.

To withdraw consent, email our Grievance Officer with the subject line "Withdrawal of Consent" from the email address you used to submit the enquiry.

Session Storage: We use browser sessionStorage solely for functional purposes:

• Splash screen dismissal flag – to avoid showing the intro animation repeatedly within a single session
• Product catalog cache – to improve page load performance

SessionStorage is temporary and cleared automatically when you close your browser tab. It cannot be accessed by third parties and does not track your activity across websites.

Since we do not use any non-essential cookies or tracking technologies, no cookie consent banner is required.

We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact our Grievance Officer immediately, and we will take steps to delete such information.

Material changes will be notified by:

• Updating the "Last Updated" date at the top of this policy
• Posting a notice on our Website

We encourage you to review this Privacy Policy periodically. Continued use of our Website after changes constitute acceptance of the updated policy.

Grievance Officer Creative Work Holding Technology SF No. 303/2, TN Oxygen Road, Ayanambakkam, Chennai – 600095, Tamil Nadu, India Email: info@cwhtech.in

We will acknowledge receipt of your grievance within 24 hours and endeavour to resolve it within 30 days.

Creative Work Holding Technology SF No. 303/2, TN Oxygen Road, Ayanambakkam, Chennai – 600095, Tamil Nadu, India Phone: +91 95009 89662 Email: info@cwhtech.in Website: https://cwhtech.in